Robert Gianasi has extensive experience in customer support and technology, notably serving as a Squad Lead and Customer Support Analyst at Blip from November 2022 to August 2025, specializing in chatbot technology to enhance customer experience and business success. Prior to this, Robert worked as a Tech Lead at TIVIT, while also gaining foundational skills in IT support during tenure at various companies, including NG Engineering and Jeito Caseiro. Academic credentials include a Bachelor’s degree in Information Systems from Universidade Federal de Lavras and postgraduate degrees in IT Governance from Pontifícia Universidade Católica de Minas Gerais. Language skills include completion of English courses at Wise Up and Uptime Consultants.
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