Andrew Lloyd

Andrew Lloyd has extensive work experience in the field of IT and telecommunications. Andrew began their career at bt-global-services, where they served as a Voice Solutions specialist for HMRC Contact Centres from July 2004 to May 2006.

After that, Andrew joined Phones4u as a Telecoms Engineer, responsible for managing and maintaining the company's telecoms environment. Andrew troubleshooted telephony, connectivity, and performance issues and ensured maximum business systems availability from April 2006 to December 2008.

In 2008, Andrew joined TCS as a Telecoms Engineer for a brief period of three months before moving to Getronics in March 2009. At Getronics, they held the position of Senior Voice Analyst, where they were involved in pre-sales, design, implementation, and management of customers' VOIP and Contact Centre infrastructure. Andrew also developed technical strategies and quality standards for supported technology until December 2012.

Next, Andrew joined Dimension Data as a Senior Service Support Engineer for Cisco UC in January 2013 and worked until October 2017. Andrew'sresponsibilities included providing tier 3 remote and onsite technical support to clients and troubleshooting technical incidents in a timely manner.

In March 2018, Andrew joined 3XP Solutions as a Senior Cisco UC & CC Engineer until October 2018. Andrew then transitioned to the role of Cisco UC & CC Technical Presales Manager from November 2018 to July 2020, responsible for various tasks such as managing customer relationships, managing transitions and escalations, providing solutions to network problems, and participating in customer trials and demonstrations.

Starting from September 2020 until June 2023, Andrew worked at United ArtSpace as an IT Service Delivery & Technology Lead. In this role, they delivered against defined Service Level Agreements and Service Improvement Programmes, monitored and improved customer satisfaction, facilitated cross-functional teams, and coached agile methodologies to deliver complex products quickly.

Currently, in 2023, Andrew is employed at Block Solutions as a Collaboration Engineer. No specific start or end dates are given for this role.

Andrew Lloyd attended Idsall School from 1989 to 1996, where they completed their A-Levels. During their time at Idsall School, their field of study is not specified. In 2000, they attended EDS SE Technical Training Plano for an unspecified duration, but they did not obtain a degree or field of study from this institution.

In addition to their formal education, Andrew Lloyd obtained several certifications. In July 2011, they received the CCDA certification from Cisco. Six years later, in February 2017, they earned the CCNP-Collaboration certification, also from Cisco. Additionally, Andrew Lloyd holds the Certified Scrum Professional (CSP) certification, obtained from Scrum.org; however, the specific month and year of obtaining this certification are not provided.