Jed Dimaapi currently serves as a Customer Service Escalation Advocate at Block since October 2025. Prior to this role, Dimaapi held various positions at Upstart from October 2020 to October 2025, including Complaints Specialist, Customer Experience Associate, Senior Complaints Specialist, and Part-Time Accounts Payable Specialist. Dimaapi's earlier experience includes working as an Autonomous Vehicle Operator at Cruise, where responsibilities involved operating autonomous vehicles and troubleshooting technical issues, and as a Premises Technician at AT&T, focusing on the installation and troubleshooting of network services. Additionally, Dimaapi has worked as a Back of House Associate at Converse and as a Membership Counselor at 24 Hour Fitness, showcasing strong customer service and problem-solving skills throughout the career.
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