Mathew Makay is a seasoned professional in workforce management with extensive experience in leading strategic initiatives across various organizations. Currently serving as the Senior Global Workforce Management Lead for Customer Ops at Block since February 2025, Mathew oversees a team focused on forecasting, capacity planning, scheduling, and strategic workforce management support for multiple business units including Cash, Square, TIDAL, and Afterpay. As an Advisory Board Member at Contact Center Professionals Network since November 2024, Mathew contributes valuable insights to industry practices. Previously, Mathew held the position of Senior Director of Workforce Planning and Operations at Carbon Health, managing back office support for clinics, and served as Sr. Manager of Workforce Planning at Walmart eCommerce, emphasizing data analytics and user experience enhancements. Mathew started a career at Amazon as a Senior Workflow Manager, providing leadership in workforce-related matters. Mathew holds a Bachelor's degree in Business Management & Ethics from Mid-American Christian University.
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