Matthew Mercier

Matthew Mercier has extensive experience in quality assurance and incident management across various media and technology companies. Notable positions include Quality Assurance Specialist at DIRECTV, Senior Streaming Media Operator at Disney Media & Entertainment Distribution, and multiple roles at Hulu, where responsibilities encompassed managing content quality, tracking technical issues, and ensuring adherence to service level agreements. Currently, at Block as Incident Manager, Matthew facilitates incident responses for production incidents and oversees the entire lifecycle of incidents from diagnosis to post-incident reviews. Matthew holds a Bachelor's degree in Business Administration and Management from Mount Mercy University.