Rodrigo Ribeiro is a leader in Customer Success Operations and Knowledge Management with over 10 years of experience in fast-paced environments, including a role managing a department of over 200 at Vrbo. They have won multiple awards for excellence in customer service during their time at companies such as Expedia and Care.com. Currently, Rodrigo manages a Program Management team at Square, focusing on comprehensive knowledge management strategies. They hold an MBA in Leadership and Corporate Education from Universidade Veiga de Almeida.
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