Sara Bates is a seasoned professional in contact center operations, currently serving as a Sr. Contact Center Operations Engineer at Block since 2024. Previously, they worked at Cash App as a Senior Business Systems Analyst - Voice and a Business Systems Analyst - Voice from 2022 to 2024. Sara also has extensive experience as a Senior Telecom Analyst at Mapfre from 2007 to 2022 and as an IT Manager at New England Sash from 2002 to 2007. They hold a Bachelor of Business Administration in Project Management from Assumption College, earned in 2019.
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