Rich S.

Rich S. is the Head of Customer Care Operations at Bloom & Wild, where they are responsible for headcount forecasting, budget management, and KPI oversight. With over 15 years of retail management experience, they transitioned into e-commerce, notably supporting the launch of a new market for Stitch Fix. Rich's diverse experience includes people operations, project management, and the development of innovative strategies for performance enhancement. They are passionate about delivering exceptional client and employee experiences and are currently interested in exploring roles in client experience leadership and customer success.