Jana Pidanič

Jana Pidanič is a seasoned professional with a diverse background in technical writing, customer care, marketing, and account management. Currently serving as a Senior Technical Writer at Bloomreach since 2024, Pidanič previously held a Customer Care Specialist role at Accenture from January 2017 to August 2023, where achievement included reducing billing errors by 38%. Prior experience includes positions as a Marketing & Event Specialist at ERB - Eduard Rada Breweries, and as an E-commerce Manager and Organic Food Seller at Bioland, recognized for increasing sales by 18%. Earlier roles at IBM involved client support and asset management, contributing to significant process improvements, including a 30% time-saving and a 50% reduction in defects. Pidanič holds a Master's degree in English and Philosophy from Comenius University and furthered education at Conservatory Bratislava.