Jiri Vrla is an experienced IT professional with a strong background in support management and service delivery. Currently serving as Manager of Support at Bloomreach since December 2021, Jiri has previously held the role of IT Support Manager at RWS Group, where responsibilities included overseeing a large support organization and managing IT service delivery for internal and external users. Notable projects include JIRA ITSM implementation and ISO27001 certification. Jiri's prior experience includes leading teams at TietoEVRY and Currys plc, focusing on private cloud solutions and application support, respectively, as well as a significant tenure at IBM focusing on service delivery management across various roles. Jiri holds expertise in virtualization, SAP, and infrastructure management.
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