Michael Rieder is currently the Application & Knowledge Manager at BLS AG, overseeing the operation and development of the omnichannel contact center, help center, and chatbot solutions. Previously, Michael worked at Die Schweizerische Post from 2008 to 2016 in various roles, including Process Engineer and Business Analyst, contributing to projects related to self-services and mobile devices. Michael holds a Dipl. Betriebswirtschafter NDS HF from HSO Wirtschafts- und Informatikschule and a CAS in Prozessmanagement from HWZ Hochschule für Wirtschaft Zürich, along with additional qualifications in business organization.
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