Here’s our ten-second elevator pitch: we provide affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.

 

If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:

*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support)
*Founded in 1994
*800+ employees in two centers (both in Canada)
*Privately-owned
*Offering PCI-compliant solutions
*Minimum program size: 20 FTE
*Languages supported for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.

Call Center

Blue Ocean Contact Centers

Andrew O'Brien

Lori Hunter

Sean Miller

John Doane

Kimberly Campbell

Susan Preiss

The Client Management team at Blue Ocean Contact Centers ensures a seamless partnership between the company and its clients by overseeing account relationships and driving customer satisfaction. They coordinate onboarding processes, address client needs, and work collaboratively with other departments to tailor contact center solutions that align with each brand's unique goals. Through proactive communication and performance monitoring, this team plays a vital role in enhancing the overall customer experience for the clients they serve.

Client Management

Operations and Program Management

Leadership Team

Client Management

About

Team members

Other teams at Blue Ocean Contact Centers

Operations and Program Management

Leadership Team