Vimal Paul is an ITIL Strategic Leader and ITSM Architect with over 17 years of experience in IT transformation and customer experience enhancement for global enterprises such as Blue Apache, NTT, Microsoft, and IBM. They have successfully driven revenue growth and cost savings while managing major service turnarounds, establishing themselves as a trusted advisor in various sectors. Currently, Vimal serves as a Senior Service Experience Manager at Blue Apache and continues to influence the IT landscape through roles like Creative Director at Long Second Studios. Vimal holds a Bachelor of Science from the Birla Institute of Technology and Science and a Diploma from Rajas College of Education.
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