Cara Bailey has extensive experience in technical support management, currently serving as the Frontline Technical Support Sr. Manager at Bluebeam, Inc. since May 2015. In this role, Cara assists the Senior Tech Support Manager and manages a team of local and remote technicians, ensuring timely responses to customer inquiries through Salesforce. Prior experience at Stenograph from July 2004 to February 2015 includes positions such as Technical Support Manager & Trainer, where responsibilities involved overseeing a team of 16 representatives, conducting performance reviews, and training both customers and new employees on various software and equipment. Cara holds a Bachelor of Science degree in Computer Information Systems from DeVry University, earned between 2002 and 2004.
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