Natalí M.

Natalí M. has a diverse work experience spanning multiple industries. Natalí is currently working as a Client Operations Program Manager at Bluecrew since January 2022. Prior to that, they were a member of Support Driven, a community for people in Customer Support and Success, where they gained valuable skills and mentorship. Between October 2020 and July 2021, Natalí served as a Customer Service Project Manager at Run The World, a digital event platform. Natalí also worked as a Project Manager at Twirl, an event design and management agency, from May to October 2020. Natalí has experience in account operations management as they worked as an Account Operations Manager at The PlumpJack Group from May 2018 to May 2020. Natalí also worked as an Event Production Manager at Sarsie's Parties from July 2017 to June 2018. Natalí's previous roles include being a Market Development Specialist at Spindrift Beverage Co, Inc. from October 2016 to July 2017, a Sales Manager at Aero Precision from May 2014 to October 2016, an Enterprise Account Manager at CLAdirect from May 2013 to May 2014, and a Customer Relationship Management Specialist at Honeywell Aerospace from May 2011 to April 2013.

Natalí M. has a Bachelor of Science in Business Administration (BSBA) with a focus in Finance and Industrial Management from the University of Puerto Rico-Mayaguez, where they studied until 2008. Natalí furthered their education by obtaining a Master of Business Administration (MBA) with a specialization in International Marketing from the Inter-American University of Puerto Rico - Metropolitan Campus, completing their studies in 2011.

In addition to their formal education, Natalí has acquired several certifications. In September 2020, they obtained certification in Adult, Child, and Baby First Aid/CPR/AED from the American Red Cross. Natalí also completed the course "Customer Service Blueprinting" from Arizona State University in February 2013.

Natalí has attended various training programs and obtained certificates related to managing employee performance and recruiting, hiring, and onboarding employees through Coursera Course Certificates in 2016. Along with these, in January 2021, they completed the course "Intercom: Build an effective conversational support team" and in March 2021, they earned the certification in "Conversational Support Funnel" from Intercom.

Furthermore, Natalí participated in the National Student Leadership Conference in July 2003, focusing on Business and Entrepreneurship.