James O'Rourke

James O'Rourke's work experience includes:

- Customer Success Engineer at BlueFletch (2019-present): Collaborates with the Customer Success Director to manage current customer relationships, conducts check-ins with customers, engages in seasonal business reviews, and quantifies financial savings for the company.

- Quality Assurance Analyst at BlueFletch (2019-2022): Responsible for software testing, including manual and automated testing, maintaining technical documentation, and conducting regression testing.

- Help Desk Technician at TransUnion (2017-2019): Provided technical support for customer-facing websites and resolved desktop support issues for TransUnion associates.

- Part-Time Help Desk Administrator at TransUnion (2017): Assisted with resolving technical issues on a part-time basis.

- Bookseller at Barnes & Noble Booksellers, Inc. (2017): Worked as a bookseller.

- Summer Programs Associate at Foundation for Economic Education (2017): Handled logistics for seminars, prepared AV technology, responded to emails, facilitated group discussions, and engaged with attendees.

- Learning & Engagement Intern at Freedom Partners Shared Services (2017): Managed logistics for Market Based Management training, communicated with attendees, and recorded registrations.

- IT Services Student Technician at Hillsdale College (2013-2016): Provided IT support services.

- Assistant Camp Director at Philmont Scout Ranch (2016): Oversaw staff, managed campers, taught safe handling and usage of rifles and tomahawks, and provided customer service.

- Program Counselor at Philmont Scout Ranch (2015): Taught living history and supervised participants in handling tools and climbing spar poles.

- Program Counselor at Philmont Scout Ranch (2014): Taught climbing and belaying techniques to participants.

- Instructor at Camp Kern (2011-2013): Was an instructor.

Overall, James O'Rourke has experience in customer success, quality assurance, technical support, logistics management, IT services, and outdoor education.

James O'Rourke completed their education history with a Bachelor of Arts in Economics from Hillsdale College, from 2013 to 2017. Prior to that, they earned their High School Diploma from Bakersfield Christian High School from 2009 to 2013. Additionally, they obtained several certifications including "Programming Foundations: Software Quality Assurance" from LinkedIn in February 2019, "CompTIA A+" from CompTIA in February 2018, and "Wilderness First Responder" from Wilderness Medical Associates International in May 2016.