Ivan Gonzalez

Ivan Gonzalez is an experienced technical support and quality assurance professional with a strong background in user account security and issue resolution. Currently serving as an Escalated Technical Support Agent at Blueprint Technologies since January 2017, Ivan specializes in creating customized responses to enhance user experiences and assists in the resolution of complex user issues. Prior roles include QA Tester at VoiceBox Technologies, where Ivan tested multiple projects and maintained documentation, and QA Product Analyst at WB Games/Monolith, focusing on cross-platform issue tracking and reporting. Additionally, Ivan contributed as a Product Tester at Nintendo. Educational background includes a high school diploma from North Bergen High School, awarded in 2009.