Mark Wayne is a Training Specialist at Blueprint, with experience in delivering instruction across various technical and operational areas. Previous roles at Blueprint include Senior Quality Analyst, where Mark served as a subject matter expert and trained new analysts, and Quality Analyst, focusing on evaluating customer support responses and assessments. Prior to Blueprint, Mark Wayne gained valuable experience as an Escalation Support Specialist and Customer Support Specialist, managing tiered help requests and providing assistance in both English and Russian to an international clientele. Mark's earlier academic roles included serving as a Library Assistant and Graduate Teaching Assistant at the University of Virginia, with responsibilities in customer service and language instruction. Mark Wayne holds a Master of Arts in Slavic Languages & Literatures from the University of Virginia, a Master of Arts in Russian Language and Literature from Middlebury College, and a Bachelor of Arts in International Relations and Russian Language and Literature from The George Washington University.
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