Ross Johnston

Service Delivery Manager

Ross Johnston currently serves as a Service Delivery Manager at bluesource since April 2022. Prior to this role, Ross worked at Asda as a Service Coordinator, where responsibilities included IT Service Management for key technology services and overseeing business escalations related to incidents and problems. Ross also held the position of Incident and Problem Coordinator at Asda, supporting the George Foundation project, the largest SAP Cloud solution in Europe. Previous experience includes serving as a Digital Service Analyst at CDS UK, providing leadership for digital services to major clients, and working as a Software Support Consultant and Duty Manager at Tribal Group, delivering second-line support and managing software upgrades. Early career roles included camp counseling at YMCA Camp Hayo Went Ha, focusing on leadership and safety, and as a Sales Assistant at Halfords Ltd, developing customer service skills. Ross Johnston earned a Bachelor's Degree in History from the University of Hull between 2010 and 2013.

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