Jon Lingard

Jon Lingard is an experienced digital product owner and business analyst with a diverse background in the telecommunications and digital services sectors. Beginning a career at RNIB as a Business Analyst, Jon developed a voice-activated IVR system. Subsequent roles included Senior Digital Product Owner at Hutchinson 3G UK Limited, focusing on B2B service digital containment, and Digital Channel Manager at Vodafone Business, where Jon created a channel activation blueprint for a new eCommerce initiative. At O2, Jon held multiple senior roles, contributing to the implementation of multichannel retail capabilities and leading digital self-service strategies. Current engagements include Senior Contact Centre Product Owner at Blume, emphasizing improvements in contact strategy and agent capabilities. Jon holds a Master’s degree in Ergonomics and User Interface Design from the University of Birmingham and a Bachelor’s degree in Technology Management from Oxford Brookes University.