Angela L. has over a decade of experience in technical support and escalation management. From September 2008 to November 2017, Angela served as an Escalation Manager at Veritas Technologies LLC, where effective communication on customer escalations was facilitated with a global technical team and customers. Subsequent experience at Zscaler from January 2018 to November 2019 included roles as Team Lead for Product Support, focusing on recruiting, training, and mentoring support engineers while managing escalated support issues. Currently, Angela holds the position of Onboarding Support Manager at BMC Software, demonstrating a strong background in customer advocacy and technical problem-solving. Angela completed a High School Diploma in Commerce at Loreto Day School and earned a Bachelor of Arts in English Language and Literature from Loreto College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices