Carol Keyes has over ten years of experience in Business Operations, Project, and Program Management, specializing in Customer Success Operations. Previously, they held leadership positions at USAA, LogicMonitor, and Miro, where they successfully executed cross-departmental projects using PMI methodologies and various management approaches. Carol earned a Master of Business Administration from Texas State University and a Graduate Certificate in Information Quality from the University of Arkansas at Little Rock. Currently, they serve as Sr. Manager of Customer Success Operations - Digital Success at BMC Software, focusing on enhancing customer journeys and driving operational efficiency.
Location
Austin, United States