Dan Lever currently serves as the AVP and Global Leader of Customer Support at BMC Software, overseeing the company’s Customer Support function for over 10,000 global customers. With a diverse background, Dan is also a Crosslake Certified Practitioner and the Principal Consultant at DJL Contact Center Consulting LLC, focusing on enhancing the success of contact centers. Prior experiences include significant leadership roles at United Rentals, where Dan directed a large team to optimize customer care operations, and at Avaya, where Dan achieved substantial cost reductions and drove business improvements through Lean initiatives. Dan holds a BS in Electrical Engineering from the University of Illinois Urbana-Champaign and an MBA from Washington University in St. Louis.
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