David Richards is a retired professional with extensive experience in IT service management and process consulting. They served as a Senior Consultant and Solutions Architect at BMC Software from 2000 to 2010, specializing in Remedy ITSM and ITIL processes, and were ITIL qualified since 1992. Prior to that, David worked at Yell as a Remedy Development Manager and Service Support Manager from 1996 to 2000, leading development teams and managing service support operations.
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