Harshal Kale is a Principal Consultant at BMC Software in Bengaluru, specializing in ITSM consulting, service delivery, and managed services. With 7 years of experience in BMC Remedy ITSM versions 7.1 through 9.0, Harshal handles the implementation, customization, and integration of BMC Remedy solutions. Previously, they held roles at Spark New Zealand and Unisys Global Services India, where they contributed significantly to Remedy development and production support. An ITIL Expert and PRINCE2 Practitioner, Harshal is also pursuing an Engineer’s Degree in Information Technology from Shivaji University.
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