Leandro Soares is a seasoned professional in customer success and software management with extensive experience at BMC Software and IBM. Currently serving as a Senior Customer Success Manager at BMC Software since May 2016, Leandro focuses on enhancing customer satisfaction, retention, and loyalty. Previous roles at BMC included Senior Onboarding Customer Success Manager and Software Maintenance Renewal Manager, where responsibilities encompassed launching SaaS solutions and managing software maintenance renewals. At IBM, Leandro held positions such as Software Renewal - Sales Manager and Solutions Contract Manager, demonstrating expertise in contract management, client negotiations, and support for software licenses. Leandro holds a Bachelor of Business Administration from Centro Universitário Braz Cubas.
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