Omkar Phadnis has over nine years of experience in technical support and analysis, currently serving as a Technical Support Analyst at BMC Software since June 2014. Responsibilities include implementing and coordinating Change Requests for global BMC SaaS Helix customers, as well as installing hotfixes and patches for various BMC SaaS Helix products. Previously, Omkar worked as an Associate Technical Analyst, focusing on customer environment provisioning, troubleshooting operations issues, and drafting technical documentation. Early career experience includes a position as a Junior System Platform Engineer at Forbes Marshall and a summer internship, complemented by a Master’s degree in Computer Applications from the Maharashtra Institute of Technology.
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