Rick Hansen has over 35 years of experience in technical support and software development, with a significant tenure at BMC Software since November 1995, where Rick currently serves as Senior Technical Support Manager, overseeing a team providing 24x7 global support for mission-critical enterprise applications. Hansen's previous roles at BMC include Technical Support Manager for the Remedy product line and Senior Technical Support for Control-M, where leadership in critical support and team management was emphasized. Early in his career, Hansen worked as a System Programmer and Network Engineer at the Texas Education Agency. Hansen holds a Bachelor of Arts in Computer Science from The University of Texas at Austin.
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