Riju George is a results-driven Customer Success and Escalation Leader with over six years of experience in managing customer escalations and delivering solutions for SaaS and on-premise platforms. Previously, Riju held various roles in software quality assurance and engineering, where they led a QA team, participated in customer escalations, and implemented automation processes. Riju is skilled in root cause analysis, strategic problem-solving, and building long-term customer relationships. They hold a Bachelor's degree in Computer Science and Engineering from Madha Engineering College and an EPGDBM from SYMBIOSIS International University. Currently, Riju continues to drive strategic engagements and product resilience in their customer success role.
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