Ryan R. is a seasoned technical support and systems analyst with extensive experience in networking and system administration. Currently serving as a Staff Specialist Technical Support Analyst at BMC Software, Ryan specializes in troubleshooting Control-M workload automation software across diverse environments. Previous roles include Network Support Engineer at IBM, where responsibilities encompassed network operations for remote data centers, and Systems Analyst at X-ISS, focusing on high-performance computing clusters. Ryan's career features leadership positions at Hostgator.com, where multiple supervisory roles were held, overseeing support teams and operations. Earlier experience includes technical support positions at T-Mobile, Verizon, and Gateway, accumulating a solid foundation in customer service and technical problem-solving. Educational achievements include a CCNA Routing and Switching certification from Cisco Networking Academy and a degree in Networking from Lone Star College.
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