Sharad Joshi is an experienced Customer Success Manager with a strong focus on delivering high-level customer experiences to enterprise clients. Currently serving as Principal Customer Success Manager at BMC Software since July 2012, Sharad has held multiple roles including Principal Customer Success Specialist and Senior Manager Technical Support. Prior experience includes a Product Support Manager role at Oracle, where significant contributions involved managing technical support for global enterprise customers, reducing escalations, and enhancing team performance. With an academic background that includes an MBA in Marketing from Osmania University, Sharad has also served in leadership positions at KPIT Cummins and Dell, demonstrating a robust career dedicated to technical support and customer satisfaction.
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