Smita Naik

Smita Naik has served at BMC Software since January 2017, currently holding the position of Principal Technical Analyst after progressing through various roles including Lead Technical Support Engineer and Senior Technical Support Engineer. Responsibilities include leading a technical team for onboarding BMC Helix customers, ensuring a seamless process, providing technical troubleshooting across Asia Pacific, the US, and Canada, and conducting health checks on customer environments. Smita has extensive experience in installing and configuring BMC Remedy applications and has engaged in customer migrations to Helix SaaS. Prior to this, Smita worked as a Jr. Technical Support Engineer at BMC Software from October 2010 to May 2013. Smita holds a Master of Science degree in Computer Science from Savitribai Phule Pune University.