Thales Santos has a robust technical background with extensive experience in system administration and support within B2B integration environments. Thales served as an MFT Consultant at eBring Soluções B2B in Cloud, where responsibilities included deploying and supporting IBM Sterling platforms. Following that, Thales advanced to a Senior System Administrator role at Fiserv, providing L3 administration for IBM B2B Integrator and managing Connect:Direct infrastructure, while also mentoring peers and leading various technical projects. Currently, as a Staff Technical Support Analyst at BMC Software, Thales continues to leverage expertise in IT support and system management. Previous roles include Technical Support Intern at Jatobox, Field Technical Support at Nike, and Technical Support Analyst at Stefanini.
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