Raphael Schapiro

Raphael Schapiro serves as the Chief Operating Officer and Head of Transformation at BMO, leading initiatives that position the 200-year-old bank toward a digital transformation while overseeing technology and operations strategy. With extensive experience in various roles at BMO, including Head of B2C Platform Strategy and Operations and Head of Customer Care Products, Raphael has successfully integrated multi-year strategies, managed substantial technology investments, and modernized customer contact systems. Prior experience at McKinsey & Company as Associate Principal involved performance improvement in multiple sectors across various regions. Raphael holds an M.Phil. and D.Phil. in Economic History from the University of Oxford and a First Class Honours Bachelor of Arts in History from McGill University.