Dylan DeMayo

Dylan DeMayo has a diverse work experience that spans over a decade. Dylan began their career at Dix Hills Car Wash & Detail Center, where they served as a Manager for four years. In this role, Dylan ensured customer satisfaction, managed a team of 14 employees, controlled work schedules, maintained the facility, and ensured quality control.

Afterwards, Dylan transitioned to Bmore Technology, where they held different roles. Dylan started as a Systems Technician, providing support to end users and assisting a senior engineer in the deployment of various projects. Dylan also played a key role in creating new revenue by setting up a program to recycle old equipment and managing the company's eBay store.

Later, Dylan became a Network Administrator at Bmore Technology, where they delivered customer satisfaction through support, maintained a high level of security, and deployed new systems and application solutions to meet customer needs. Dylan excelled in customer service and developed solutions by effectively communicating with clients to understand their technical limitations.

Currently, Dylan serves as an Operations Manager at Bmore Technology. In this role, they oversee the managed services, project team, and sales auditing processes. Dylan has implemented new tools and processes to improve team efficiency and reduce reactive tickets. Dylan also focuses on automated processes, detailed documentation, and workflows to streamline the helpdesk staff's workflow.

Overall, Dylan DeMayo's work experience highlights their expertise in operations management, network administration, technical support, and customer service.

Dylan DeMayo completed a Master's degree in Business Technology Management Advanced Information Technology from Stevenson University from 2014 to 2015. Prior to that, Dylan obtained a Bachelor's degree in Computer Information Systems: Network Design from the same university, where they studied from 2010 to 2014. In addition to their formal education, Dylan has obtained various certifications, including Microsoft 365 Certified Fundamentals MS-900 from Microsoft in April 2022, Ring Central Communications Expert and Ring Central Communications Professional from RingCentral in November 2017, WSAB Endpoint Technical Certification for Partners from Webroot in September 2017, 00 - Liongard Certified Professional Certification from Liongard in November 2021, and Datto Certified Advanced Technician in Continuity and Datto Certified Deployment Specialist in Continuity from Datto, Inc. in June 2021.