Michael Aala is an experienced IT professional specializing in ServiceNow administration and development. Currently serving as the IT ServiceNow Development Lead at BoConcept since 2023, they previously held various roles including IT Specialist and Project Coordinator at the same company from 2021 to 2023. Prior to this, Michael gained valuable experience as a Technical Support Engineer at Accenture from 2014 to 2017, where they provided comprehensive support for workstations and managed server operations. They hold a Bachelor of Science in Computer Engineering from AMA University, earned in 2014.
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