John Terrell

John Terrell is an experienced professional with a diverse background in customer support, fraud analysis, and management. With a tenure at Beachbody starting in 2015, John has progressed from roles such as Customer Service Representative and Certification Coordinator to Knowledge Base Publisher, where significant contributions included creating a Home Landing Page for employees and assisting in the launch of a multilingual customer support site. Earlier experiences include driving sales performance at Luxottica Retail North America and developing retention strategies at Dermstore. John has also demonstrated strong analytical skills in fraud investigation and compliance, consistently improving response times and customer experiences. Educational foundations were established at Shelton State Community College and Stillman College.