Susan Ke

Susan Ke is a seasoned professional with extensive experience in service optimization and process improvement within the corporate sector. Currently serving as Senior Director of Service Optimization at Beachbody since August 2017, Susan leads global program management initiatives that enhance customer service and support for on-demand streaming platforms. Prior roles include Manager of Business Process Improvement and Corporate Compliance at Paramount Pictures, where Susan drove system enhancements and compliance initiatives, and Senior Analyst at Warner Bros., focusing on financial compliance and operational efficiency. Earlier experience includes consulting for IBM Global Business Services, executing SAP projects for Fortune 500 clients, and a strong educational background with a Bachelor of Science in Finance and Marketing from the University of Southern California.