Bodum
Matthew Tracy is a Customer Service Manager and Account Manager for North America at Bodum, where responsibilities include leading a customer-focused support team, developing international customer service strategies, and managing over 250 key accounts, including major B2B drop-ship accounts. Previous experience includes roles as a Digital Optimization Analyst at Oracle and Maxymiser, where Matthew developed strategies for optimizing client websites and managing large datasets for enhancing customer experiences. In an earlier role at Fancy.com, Matthew handled sales processing, negotiated pricing, and collaborated with social media teams. Matthew began a career in sales and marketing as a Sales Consultant and Marketing Manager at Jim Harte Nissan. Matthew holds a Bachelor of Arts in Communication with a focus on Advertising and Public Relations from the University of Hartford.
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Bodum
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The company Bodum was founded by Peter Bodum in 1944. He is the father of Jørgen Bodum who is currently running the Bodum group and who is living in Switzerland. The Bodum group is a 100% family-owned business and has 700 employees worldwide. In the beginning Bodum imported glasses from East Europe in order to sell them in Denmark, but in 1958 the first Bodum product was launched. People celebrated the Santos coffeemaker like a sensation. Bodum is still producing this item in the original design by Kaas Klaeson. In 1974 the Bistro coffeepot was introduced. It was the first Bodum product from the Presso coffeepot selection. These were also the first steps to the cooperation between Jørgen Bodum and Carsten Jørgensen, whose ideas showed us that good design doesn’t have to be expensive. At the same time, the Bistro coffeepot was the basis for the Bodum design line. The principle of the Presso coffeepot was developed by the Italian designer Calimani in 1943. In 1986 Bodum opened the first shop in London; actually as a presentation shop. Shops in Copenhagen, Paris, New York, Tokyo, Zurich and Lucerne followed. Today, there are 52 Bodum shops worldwide and many more shop-in-shops. The Bodum shops serve as a kind of marketing to popularise the brand Bodum and its products all over the world. Bodum includes a holding company in Denmark as well as in Switzerland.