Manja Molendijk is a seasoned professional in customer experience management with extensive experience in leading teams and implementing process improvements. Currently serving as the Lead CX Improvement Centre at bol.com since February 2017, Manja has previously held significant roles such as Customer Service Manager at Greetz and Customer Service Manager e-Commerce at V&D. Manja's expertise includes analyzing customer feedback, developing strategies, and enhancing customer service processes to boost customer satisfaction. Educationally, Manja holds a Master's degree in Business Studies and a Bachelor's degree in Communication Science from the University of Amsterdam.
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