Mara Laboyrie is currently the Lead CX Analytics in CX Management at bol.com, where they focus on enhancing customer experience through data-driven insights. Previously, Mara held various roles including Data Analyst for Customer Happiness at bol.com and Senior Consultant in Data Science at EY VODW. They also gained experience as a Junior Buying Controller at Suitsupply and Project Officer at Perceptum. Mara's academic background includes a Master of Science in Econometrics and a Bachelor of Science in Econometrics and Quantitative Economics from the Universiteit van Amsterdam.
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