Bold Group
Jacob Perez is a knowledgeable IT professional with extensive experience in support, systems administration, and training coordination. Currently serving as a Level 2 Support Technician at Bold Group, Jacob manages Tier 1 and 2 tickets while providing troubleshooting assistance for the Manitou Alarm Dispatch Software and various integrations. Previously, Jacob worked at Security Partners - Advanced Monitoring Solutions in several capacities, including System Administrator, where responsibilities encompassed managing Active Directory and Office 365, and as Corporate Training Coordinator, where Jacob developed and implemented a nationwide training program. Jacob’s background also includes roles in dispatch and safety at Mace Security International and Biola University, complemented by a Bachelor of Science in Network Operations and Security from Western Governors University and a Bachelor of Arts in Sociology with an emphasis in Criminal Justice from Biola University.
This person is not in any offices
Bold Group
Bold Technologies is a leading provider of central station and PSIM software. Since 1981, we have shaped the development of contemporary alarm monitoring by introducing faster and more sophisticated software innovations. Our flagship product, Manitou, is fully expandable and can be installed on-premise or in a hosted, Cloud-based environment. Withseveral Manitou product lines to choose from, this award-winning solution automates, manages, and maintains “One Point of Control” while increasing efficiencies, profitability, and security. Bold also provides the Phoenix alarm automation software - a value-based solution highly utilized in financial institutions, retail organizations, school districts, and universities. Bold Technologies is a privately held company with US offices in Colorado and Texas, and a European office in Valencia, Spain.