Scott Pickens

Scott Pickens possesses extensive experience in technical support and business analysis within the software industry. Currently serving as a Senior Technical Support Specialist at Bold Group since June 2021, Scott previously held roles as a Business Analyst at ECI Software Solutions, a Senior Quality Engineer at Macola Software, and a Senior Customer Support Specialist at Exact Software, where responsibilities included facilitating communication between stakeholders and developers, documenting business rules, and providing technical assistance for various ERP software modules. Scott began a career in software support at Tangent Computer, focusing on logging support tickets for the Ohio Bureau of Workers' Compensation. Scott's educational background includes studies at Ohio State University-Marion Campus between 1988 and 1990.