Rafael Pagan

Rafael Pagan is a seasoned professional in customer care and sales management with extensive experience spanning over two decades. Currently serving as Senior Manager of Customer Care Business Performance at BOLD since October 2021, Rafael previously held positions such as Manager of Customer Care at D&R Holdings and Director of Owner Services at Capital Vacations. Rafael's career includes roles as Call Center Manager at Rosen Hotels & Resorts and Sales and Service Manager at Innovel Solutions, demonstrating a strong focus on optimizing call center operations and achieving sales goals. Early career experiences include managerial roles at Universal Nissan/Hyundai and Advance America, showcasing proven skills in maintaining profit margins and leading teams. Education was completed at Central High School with a high school diploma awarded in 1996.