Yash Rastogi

Yash Rastogi is a Support Engineer at BOLD since August 2022, with prior experience at NTT DATA Services from November 2019 to August 2022 as a Service IT Development Program Senior Associate II and I. Expertise includes managing major incidents (P1 and P2), understanding Incident Management, Request Management, and IT Service Management (ITSM), as well as SLA/OLA management and data reporting. Yash has contributed to knowledge management updates and has direct communication with both internal and external technical teams. Proficiency in ITIL tools such as ServiceNow and a foundational knowledge of technical towers further supports effective team engagement. Yash holds a Bachelor of Technology in Electronics and Communication Engineering from SRMS College of Engineering and Technology, Bareilly, graduated in 2019.