Joanna Thompson is a seasoned professional with extensive experience in service management and customer success across various technology industries. Currently serving as Senior Service Manager at Boldyn Networks since August 2023, Joanna previously held roles including Customer Success Account Manager at Microsoft, Executive Product Manager and Principal Service Manager at BBC, and Senior Customer Success Manager at Mimecast. Joanna's career includes significant positions at EE as Principal Wholesale Consultant for Virgin Media, Machine to Machine Service Manager, and Solution Delivery Manager, along with early experience as Senior Network Support Engineer and Databuild Engineer at T-Mobile. A strong focus on customer satisfaction, operational excellence, and team collaboration has been evident throughout Joanna's career. Joanna's educational background includes attendance at St Mary and St Joseph's from 1990 to 1997.
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