Eric Adams

Vice President Customer Experience & Operations

Eric Adams is a passionate builder with over three years of leadership experience at Bolt, where they led transformative initiatives in customer experience and operations. They successfully rebuilt onboarding automation, deployed Agentic AI to enhance merchant support, and optimized platform engineering, achieving significant reductions in costs while improving key performance metrics. Prior to Bolt, Eric held leadership roles at Conga and Instructure, focusing on technical operations and product management. Currently, they serve as the Head of Production Operations at DevRev. Eric earned a Master of Science in Management Information Systems from the University of Utah.

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