Eric K. Chan

Eric K. Chan is an experienced Support Analyst at Bolt, specializing in client support, knowledge base management, and collaboration with internal teams to enhance product and customer experience. Prior to this role, Eric served as a Senior Customer Experience Agent at Slack, where notable accomplishments included optimizing product documentation and spearheading a process transition to JIRA for bug filing. Earlier experience includes managing client success at Careerleaf Inc., contributing to team performance at TD Wealth Management, and ensuring branch security as a Secure Desk Operator at TD Canada Trust. Eric holds an MBA in Marketing from the Schulich School of Business and a Bachelor's degree in Administrative Studies with a focus on Business Research from York University.