Cheila Aniceto

Cheila Aniceto is an experienced professional in customer support and team management, currently serving as Customer Support Team Lead at Bolt since November 2021. Prior to this role, Cheila held various managerial positions at Webhelp from September 2015 to October 2021, overseeing technical support for digital assistants, streaming services, and customer service for easyJet, alongside managing privacy and regulatory teams. Earlier experience includes a supervisory role at CME - Construção e Manutenção Electromecânica, SA, from November 2011 to January 2014, focusing on operational management and team support. Cheila's career began at Portugal Telecom from September 2010 to November 2011 as a trainer in contact center operations, delivering training on communication techniques, emotional intelligence, and team dynamics. Cheila holds a Licenciatura in Desporto, Desporto de Natureza e Turismo Ativo from Escola Superior de Desporto de Rio Maior, obtained between 1999 and 2006.