Chirag Agarwal currently serves as the Head of Analytics for Customer Support at Bolt, where leadership of multiple teams focuses on data analytics, business analytics, forecasting, planning, and real-time management to optimize customer support operations. Previously, Chirag held various roles at Microsoft from March 2013 to March 2022, including Business Analytics Manager and Sr. Business Analyst, contributing to global vendor management and driving business reviews for customer support services. Additional experience includes a technical advisory role for Microsoft 365 and coaching responsibilities for a team of technical experts. Chirag holds a Master’s degree in Business Analytics from Birla Institute of Technology and Science and a Bachelor’s degree in Computer Science from K.K.Wagh College of Engineering.
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